The Freshdesk Story

There is no harm in planning ahead, as when the crowd comes rushing in, preparedness can eliminate embarrassment and loss.

Now, as we delve into the heart of what makes not only affordable customer care but also a long-term solution for customer management, we invite you to experience what we have learned.

“ More than 50,000 companies use Freshworks’ SaaS to enable a better customer experience (CRM) and employee experience (ITSM, HRM). ”

Starting with a Freshdesk

Founded by Girish Mathrubootham back in 2010, the Freshworks story actually started with Freshdesk.

As a Customer Experience (CX) software and premiere offering, Freshdesk delighted users with an omni-channel experience that allowed businesses to connect with their customers through multiple social and custom channels.

More than just customer care

Freshdesk is more than just customer care software. It serves as a centralized hub for all your business support and customer relationship needs. This cloud-based customer support software helps businesses effectively manage customer inquiries and support tickets.

With Freshdesk, you can streamline your customer support channels, such as email, phone, social media, and chat, all in one place.

It offers a wide range of features, including ticket management, automation, team collaboration, and reporting, to ensure efficient and effective customer support.

Freshdesk also allows you to assist customers through various channels, including email, website, phone, chat, and social media. It even supports emerging channels like Apple Business Chat and WhatsApp. It automates the process of sending feedback forms after resolving issues to gauge customer satisfaction.

Employee care too

For employee management, Freshdesk provides features such as workflows and macros to automate repetitive tasks, streamline routine tasks and responses. It centralizes customer inquiries, organizes support tickets, assigns them to agents, and provides a structured system for tracking and resolving customer issues. This helps teams stay organized and ensures timely responses to customer inquiries.

The Freshworks Suite

Offering plans tailored for businesses of all sizes, including options for small businesses.

These plans include features such as email, phone, social media, and chat support, as well as ticket management, automation, collaboration, and reporting tools. Custom branding, multi-language support, and integrations with other business tools like CRM and e-commerce platforms are also available.

Freshworks equips businesses with the necessary tools to quickly resolve minor issues or effectively manage complex resolutions that involve multiple teams and extended timeframes.

It offers the flexibility required to meet the evolving demands of modern customer service, whether it’s ticket management, workflow automation, or real-time customer engagement.

Freshdesk supports robust API integrations with over 650 cutting-edge applications from the Freshdesk Marketplace, including marketing, CRM, order management, and billing systems.

With AI-powered automation at its core, Freshdesk enhances team efficiency, increasing productivity and accuracy by providing agents with precise resolutions at every step.